Absolute worse customer service. I will be switching providers ASAP. I had someone hack in my account I knew it was strange when when the lady gave me a 99.00 credit. I called back this morning (it was too late when I tried to call at night) so, I tell the customer service gentleman that I believe someone hacked into my account. That a lady called and said she was giving me a credit. So the man looks up my account and then says ok. I trust you. I trust you. I said sir I think something is wrong here. So then he proceeds to try to sell me direct TV and give me a 200 credit. What?!!! I just told him that the day before I told the lady that I didn't want anyone selling me anything. So then he proceeds to change my email (the hackers changed it) I asked him to send me an email for confirmation. (By the way the first lady gave me an ID # and reference # ) so he tells me Ivan just look at my app on the phone. I proceeded to tell him that I wanted an email. I look on my phone app and 11.95 were credited. The man doesn't call to let me know that the 99.00 wasn't going to be credited. Or even email me. (Btw. My concern was the fraud not the 99.00) at that point I could care less. I then called again. A lady gets on the phone I explain myself once again. She researches it and sees someone ordered phones and hacked my account. Then the call drops. This is when I'm really upset. NO ONE calls me back. Knowingly that I'm frantic and trying to figure out what's going on. So I call back again and explain my situation. She changes my pass code. So where is the prevention?!!! I literally handed this man my problem on a silver platter and all he cared about was selling me direct TV. The priorities are shameful for ATT. If I wouldn't have called back the third time. The phones wouldve been ordered and so on. Your customer service is horrible. And not trained properly. Then when I spoke to a manager he told me that the problem has been resolved what is it that you want me to do? Are you kidding me right now.? I should be running tour call center. Trust me when I tell you I'm in customer service and this is ridiculous,unprofessional and not to mention that it could have been worse if I didn't investigate myself after the 2nd call. All that customer service cared and out was selling me something when I was in and out state of figuring it out. I would and outsourcing like to mention that after the 3rd call our call was dropped and at that moment we knew it was fraud and the customer service never called me back. I had to call them. I'm going to FB this, twitter this etc.... People need to know how your customer service works in a situation like this. Now I failed to mention that the number that called me was you ATT # so I thought it was valid when the lady called me. But the manager telling me that you guys send emails out letting customers know that they aren't suppose to give their pin to anyone does NOT help the situation. Was he avoiding the fact that I got the run around and the experience that I had with your representatives was horrible? Don't tell me about the emails you sent. Explain to me why it was handled the way it was. I will be changing providers as soon as I pay my last cycle.
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