I switched from verizon to att six months ago, and since then our account has never been stable. We received late charges when auto payment was randomly shut off. Our account was erased accidentally. We finally thought we had everything stable, but we cannot see our bill. My wife and I have spent numerous hours on the phone getting transferred from department to department to eventually get hung up on (this has happened several times). Does anyone have any advise as to how we can fix our account? Go into an att store maybe? The customer service (Chat and Phone) has been terrible, the reps have no clue how to resolve any issue and seems their main goal is to transfer you into submission.
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