I recently spoke with gophone rep supervisor DNG94r5 can you believe that after spending thousands of dollars as att customer and a business owner my total calls to customer service today totals more than 200 minutes requesting a dollar refund because my att application didn't work rep directed me to a browser website and I selected data package without Turing of data it will bill you and I mentioned insufficient technology is undermining their abilities to compete with other wireless carriers that have functional applications to monitor account I recently activated new utility service and was offered direct tv which is a procurement partner with Duke -Energy I will be cancelling this request and also probably porting my phone to T-Mobile att rep was insensitive citing validity of charges empathic concern disregarded nonchalantly. They don't care what you spent in the past they go by a computer calculator of fees and they didn't afford me any grace I was unable to contact my big boss and family or use the phone because I was charged for a service I didn't use or subscribe to willingly shen the my att app isn't working they send you to a browser site and it is not the same and they were irate about their own malfunction this is not fair it's like paying for a late bus to a wedding 💒 how rude ....
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