cant log on
Forget password, new email address, phone is busted, & forgot security questions! How can i log on to speak to someone about getting a new phone?
View ArticleUnable to access account
I am trying to access my account with the AT&T app and it says my ID and password are incorrect but I haven't changed either. When I try to obtain my ID and Password by entering my email address,...
View ArticleNeed to find in history 1 number calling in & out & texting
Looking for 1 phone number calling in or out and texting from April 2016 thru January 2015
View ArticleUnlock old iPhone
I am getting a bit frustrated trying to unlock an old 5s. I want to take it to France. When I attempt to follow the unlock procedure, it says I need a Passcode, when I try to reset it, I seem to go in...
View ArticleI can't create an AT&T account
I have a gophone, and whenever I try making an account, this shows up: Sorry we could not validate your information.Please check what you entered and try again.(RBV106)
View ArticleLGN0817 Error and VERY frustrated
I have now spoken to 6 different people at AT&T and have been in-store and not one person can fix the problem. I am a new customer and have registered my online account but have never been able to...
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Notice to add wireless account to my AT&T Access ID will not go away
This notice has been popping up for a few month.My wireless account has been added to my AT&T Access ID.I delete the notice and it is gone for the current session.The next time I log in, it is...
View ArticleRemoving smart limits from line
Good afternoon. I have a question regarding smart limits. My line is through my ex husband's plan, we recently split up, but are still legally married. I recently received a text stating that I have a...
View ArticleLanding page in att iOS app shows 0.00 balance incorrectly
When I signed into my AT&T app this morning, it showed that I had a zero balance and was paid in full. I knew that wasn't the case as I still had a balance of 226.88 that I hadn't paid for my April...
View Article"Oops Looks like you can only view your profile with this user id" in mobile...
When I try to view my bill online & on the myat&t app it says "Oops Looks like you can only view your profile with this user id" after i click on billing and payments. I tried chatting on the...
View Articlemy records of phone calls has been erased by att
ATT erased my phone call records.And I keep getting un-filled promises that it will be taken care of.
View ArticleOnline access
I have the my att app and in the past was able to access my account and pay bill online. The app no longer allows me to see my account, pay bill or even contact customer service. I am being blocked...
View ArticleIt will not let me create a myAT&T account.
When I click on my myAT&T app where it asks me for my username and I click register, it then directs me to a page that asks me to enter my phone number/account number and my billing zip code to...
View ArticleATT Wireless Login Problem
I have been unable to access ATT mobile login to view my bill for almost 10 days? I have the same user name phone number and password for many many years. The app on my ipad has the same issue? When...
View ArticleIncoming Texts Not on Bill
Why arent my incoming texts showing up on my online bill? Only outgoing texts that I have sent are visible. Is it possible to block incoming texts from showing on my account?
View Articlemy records of phone calls has been erased by att
Again for the 16th time, my phone call logs have been erased by ATT. I do not need instructions, I want my phone records from my last bill backwards, not from my last billing end to now as that does...
View ArticleForgot password and lost phone
Trying to get in to my att account on other phone but canot get my new passcode cause they want to send it to my cell and don't have it
View ArticleDowngrade plan
My current subscription includes a lot of data that I don't use. I want to change to a cheaper plan. What do I have to do? All I can find through the app & website are ways to upgrade.
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