checking call logs
When checking call logs and "data" is presented does it mean its a internet call or call from a data/wifi using app
View ArticleDetailed phone installment bill
I have requested a detailed Bill showing phone payment installments and they tell me they can't send one. They said they do not offer that. The detailed bill they sent only shows the final balance and...
View ArticleEmail transcript not sent
I chatted with a supervisor for over an hour and clicked the envelope to have my transcript emailed to me since the chat rep said they couldn't note my account. The transcript was not emailed to me and...
View ArticleLogin attempts
Why when I try to login do I get a msg that says maximum login attempts. I have not incorrectly entered I'd or password
View ArticleCannot recover password - error FPWDRD01
I am trying to recover my password by providing my ID and last name but I receive and error FPWDRD01 saying that I was not found i the system. When I try to restore both ID and password (including that...
View ArticleCall Logs
To whom it may concern. I am on a post paid phone with contract, in the United States. Quick question. When I look at my call logs via my cell phone is that the same thing that I will see if I was to...
View ArticleI can't access my account
Hello, I can't seem to access my account, I have been away from the country for a while and I haven't been paying my bills because I did not get a notification to pay and it just slipped my mind to pay...
View ArticleCannot Log In To AT&T Thanks - Error Message Keeps Displaying
Message That AT&T Thanks app keeps displaying: Uh oh. An error has occurred. Please check back later.
View ArticleCustomer Service Summary
Received the following email this morning. Your Customer Service Summary and other account documents are now available in your myAT&T account. These documents outline the recent activity to your...
View ArticleWhy can’t I pay my bill with the myATT app?
For several years, I’ve been using the app to pay my bill. But this month, when I click the Make a payment button, I get a screen with my account number (NOT linked) and nothing else. The version of...
View ArticleSorry your account has been locked. (RBV109)
Hey, I received an text message saying "AT&T Msg: Primary User on Wireless account ending in #### has offered you access." and when I clicked the link I and tried to enter the account info I got a...
View ArticleChange wireless passcode gives this error- A temporary system error prevents...
Full error:"A temporary system error prevents us from retrieving your account information right now. Please try again later.(VCR04)" I was trying to buy a phone from Best Buy, apparently you need to...
View ArticleWhy is my att account locked?
I’m trying to register and it’s saying my account is locked. Won’t take my passcode or anything.
View ArticleHow do I get my phone records for calls from April 2017 through June 2017
We have a business account with A T&T mobility and I need to get access to my individual phone records. A few have tried going through the various reports on line and cannot get access to the...
View ArticlePAYMENT USING AN INTERNATIONAL CREDIT CARD FOR ON LINE BILLING
Has ATT stopped accepting international credit cards for payment of monthly bills on line for a cell phone. My credit card is registered in England and for 3 years + I have paid on line using that...
View Articlepayment
hi this is aiza *** i have a question about my payment cuz i applied for auto pay on my phone and last sunday nov. 5 2017 14:51 you guys send me a message that its a confirmation of my payment this is...
View ArticleOnline order cancelled multiple times; no one seems to be able to help.
I've tried making an order multiple times but it keeps on getting cancelled. I have talked to the customer service chat 3 times and have been redirected to 4 different numbers.
View ArticleUnauthorized reactivation of suspended lines.
I have 4 lines on my personal at&t wireless account. I have suspended 3 of lines numerous times. Everytime I suspend the lines they get reactivated by sone one other than myself. I have been on the...
View ArticleRecent logging issue outside of United States.
Little background here: I am a military member stationed in Japan, and I've been always monitoring/managing my parents ATT account from Japan using local internet. So, for the past year I have no issue...
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