Delivered vs Sent
What is the difference between a text message that has been delivered and sent?
View ArticleCant view my bill for the last 2 months
Says info unavailable at this time. Had direct tv bundled, unbundled them cancelled direct tv. Separately opened direct tv now acct. Not with my att account at all. Now i direct tv now acct shows on my...
View ArticleHow to Deactivate my prepaid sim if I’m currently in Japan
Hi, so I bought a prepaid SIM card when I visited America, but now that I am back in Japan, I want to deactivate my sim. I do not remember my 10 digit number to log in and I cannot make an...
View ArticleWill you fix your login?
Dou you people want to fix your login page or should I just stop paying my bill? All I have had for hours is the stupid spinning circle with please give us a moment we are almost there. And don't give...
View ArticleAT&T text issues for verification code
I am no longer able to login to my AT&T wireless account. The website takes my login and password but then a screen pops up stating that additional identification is required. It shows the last...
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Cannot login to myAT&T from my PC
So I've been an AT&T customer for three months. Using Chrome I've paid my bill by going to https://www.att.com/my/#/login. Now when attempting to login I get the screen, but I cannot login. It...
View ArticleCan’t login to app on iPhone
You cannot browse this page at“cprodmasx.att.com”because it is restricted. This is the message I get when trying to access my account through the app on my iPhone. It worked flawlessly for years...
View ArticleWhere is my account info
I can’t find any account info what card is on file and my past payments
View ArticleFamily account
i download the app but to login I need my husband information. Can I create my log in info to access the account?
View ArticleHow can i hide/delete the numbers i have texted and called on the AT&T usage...
I am in a jam with my girl and need to delete the usage that goes back almost an entire year. I want to delete the phone number i texted and called. Please help'
View Articleviewing usage and activity
The usage page is not showing text activity ...it seems to have a glitch since late afternoon Monday... call activity is showing, just not text. Do you know when it will be resolved?
View ArticleCancel prepaid Card when living in Belgium
Hey, we went on holiday to the US and bought a prepaid card. In the shop they told us that we can cancel the card on line. If we want to log in they will send us a temporaly code on our US nummer. The...
View ArticleThe system could not sign you in. Please enter your password and try again
I have to pay my bills so I tried to log in to my account.I put the correct information and It keeps saying that "The system could not sign you in. Please enter your password and try again."What should...
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Cannot log in via website
For a few weeks now, the AT&T payment website has not been working. I sign in but it sits forever at that round loading icon / screen. I've been having to pay by using the phone. Please fix.
View ArticleText logs
For the last 5 days my texts are not showing up when I log onto the AT&T website. I've always been able to go to "Data, Text, and Tlak logs" and view my calls and texts, but now there's nothing...
View ArticleI Need Second Hand Phone/Used Phone Help
Hello, I bought an iPhone from a friend a few months ago. It is an iPhone 7 and I was questioning the carrier and if it is locked or unlocked. He said it is locked to AT&T. I no longer talk to this...
View Articlenot receiving two factor authentication codes
Again as so many others have described, I am not receiving the 2FA codes sent to my phone whenever I try to sign into my account, website or using the app. This is now completely unacceptable as this...
View ArticleATT Site Down
I have been trying to view and pay my account for days. I can't get into anything. Websitesays it's down or just gives me a blank page. Anyone else having this issue ?
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