I've forgotten my password to this account, Is it possible to have my password sent to my e-mail register to my bill instaed of having to change or reset it? I try to keep the same passwords for my differant accounts and I don't want to be locked out by trying one of my other accounts password.
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password informaton?
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Account Login failed
I have been unable to access my account for several days, from the app and website too. I have changed the password but it keep unaccesible. I get the message that I have a network problem but with data or wifi, anywhere I get the same results. That is happening with a gophone account too, I receive the message "The system cannot log you in at this time. Call 611 for help or reset your password by selecting forgot password link".
I would appreciate your help.
I would appreciate your help.
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can i see current texting on myatt app?
I know I can see past bill text history. But can I see currently being texted numbers?
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cannot link account to number transfered out of family plan
Hi, here is my situaiton: My cell phone number 443-xxx-xxxx was in a family plan where I was also an authorized user. Recently I wanted to leave that family plan and start my own individual plan, so I initiated a transfer of billing responsiblity (TOBR) in our family plan's account home page, to transfer my number "to myself". All thing went well, I received the email request, clicked accepting the transfering, gave the system my social and driver lincense number and it told me the transfer was successful.
So I logged out my online id (I use my phone number 443-xxx-xxxx as login id), then logged back in. However what I saw was not the account page for my new individual plan, instead what I saw was still the page for my old family plan. So I manually de-linked my family plan from my online account, wishing I could just link the individual plan account by myself. However I was not able to. Everything I tried to link my online id to my phone number, it says the combination of phone number and zip cannot be found, no matter how many possible zip codes I tried. I also tried to add my phone number as a contact number for my (now almost blank) online id. I was then being asked to input a validation 4-digit code I receivd on my cell phone as a text message. I did, and it said "we cannot find a match for the information entered, veryfi your entry and try again (DMCTN03)"
Then I tried to dial *data# on my phone, and a message was received and it did appear that my phone is now on a new data plan I desginated during the TOBR. So on the phone side, it appears the TOBR is indeed successful. However I am not able to retrieve the account information of my phone number anymore online, it almost felt like my phone number was not accessible, or not even recognized by online system at all. I chat with several customer representatives and they told me it could take some time for the TOBR to be "completely complete". So I waited 12 hours or so and still I cannot link my phone number to my online id to view the billing information.
Is there anything I can do other than keeping waiting? Thanks 
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How can someone fraudulently order a phone but i get no alerts about it?
I got a voice mail yesterday from ATT that there was possible fraudulent activity on my account. I called back the next day to find out orders for new phones were placed by someone against multiple numbers on my account. What I dont understand is how can someone do this without me getting any email or text message confirming the order? If I use att.com website to make any change to my account, visit the store in person, etc. I get emails and/or text messages confirming my order or any changes to my account. Seems there are some security holes in the ordering process, should I be concerned that my other personal information has been accessed? What can others do to ensure this does not happen to them too?
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With cricket but want at&t account....
So i currently use an at&t phone with a cricket sim card...I was trying to sign up for an at&t account and it said invalid phone number...am i able to sign up for an at&t account even though i am with cricket???
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Why can't I see text message usage detail on full site.
When looking at account usage details it says that there is no usage for texts to show on data. is there a problem?
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Feedback for Live-Chat Agent:Danilo
Hello, where can I send feedback on a recent live-chat conversation I had with Danilo? I asked him if at the end of the chat I will be able to send him feedback, and nothing! He was great and he deserves to be recognized for delivering world class customer service experience.
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Can you have two separate logins for your wireless online billing?
My wife has a login, but I would like my own. She has a wireless number and I do as well. They are billed together. I don't want to use her login and would like one of my own. Is that possible?
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paying my phone bill.
Trying to pay my phone using my smart phone.
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Att protection plus
How do I cancel it on att app or the protection app? Please help, no longer need it, thank you
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auto pay too soon
my bill is taken out of my bank account every month for the last 4 months it has been fine my due date is the 3rd of the month of which the money is taken out... however at&t has decided to take it out on the 2nd of may... my check does not go into my account until the 3rd early in the am now i did run to the bank to cover this expense but i have 2 questions.... now 1 is at&t going to reimburse me if my bank charges me $35 for non funds as of this morning or 2 how do i make sure the auto pay will not come out until after the 3rd of the month ...awaiting your reply
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Due Date Change
Can I change my due date on my Uverse and Cell phone bills? I need it adjusted so that I can pay with my second bi-weekly funds.
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How long does it take?
I switched my husbands phone number from his parents account/plan to my plan 3 days ago. How long will it take for it to show up on account online?
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customer support team services
I recently spoke with gophone rep supervisor DNG94r5 can you believe that after spending thousands of dollars as att customer and a business owner my total calls to customer service today totals more than 200 minutes requesting a dollar refund because my att application didn't work rep directed me to a browser website and I selected data package without Turing of data it will bill you and I mentioned insufficient technology is undermining their abilities to compete with other wireless carriers that have functional applications to monitor account I recently activated new utility service and was offered direct tv which is a procurement partner with Duke -Energy I will be cancelling this request and also probably porting my phone to T-Mobile att rep was insensitive citing validity of charges empathic concern disregarded nonchalantly. They don't care what you spent in the past they go by a computer calculator of fees and they didn't afford me any grace I was unable to contact my big boss and family or use the phone because I was charged for a service I didn't use or subscribe to willingly shen the my att app isn't working they send you to a browser site and it is not the same and they were irate about their own malfunction this is not fair it's like paying for a late bus to a wedding 💒 how rude ....
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Trying to get into my account
I'm a first time smartphone user. I got a prepaid phone at Best Buy and had my same phone number put into this new phone. All I did was switch out phones. Now, I cannot get into my gophone account and I don't know why. Since I kept the same phone number, shouldn't I still have access to my account?
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current usage issues
I have been trying to see my current usage since Saturday. It has been down since Sat and every time I call they tell me it will be back up in a few hours. I can't see any numberstexted or called or any data usage nothing for my current usage from Sept 14- present. How is it taking four days to get fixed? I called today again and they still don't k ow when it will be up. I pay to access this stuff and I I derstand stuff going down but no one can tell me what is going on or when it will Be fixed just keep getting told it will be within an hour or two and will be fixed.
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Data plan help
I changed my data plan to 15GB just a few minutes ago. I also back dated it so it would start today. Since I was near going over my old data plan on 6GB. Once I was done I went back to look at an overview of my whole at&t plan but it's still saying I'm almost over my data & my plan is still only 6GB.
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Register for online pay billage where i must enter the passwor
I click on "register", but don't get the "log-in" asking for password
Register & get a password
Register & get a password
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Viewing current data usage
I login to my AT&T app to view my current shared data usage. It has a pie graph that shows my phone #, my sons number, and has a section labeled "available"… And sometimes but not all the time it has a section labeled "inactive" and when it shown on the pie graph it's always .1%
What is the inactive section??
What is the inactive section??
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